How To Return Xfinity Equipment? Step-by-step Guide

 how to return xfinity equipment

Know how to return Xfinity equipment when you are finished using it if you have Xfinity internet or cable in your home. Take the time to make sure you follow the instructions and receive the credit you are due even though some steps of the process are fairly simple. There are some differences between what they want back and what you can do with it that you may not be aware of.

Step-by-step Guide on How to Return Xfinity Equipment

Step 1: Call the Customer Service Number

Request a customer service representative by dialing 1-800-XFINITY. Describe your desire to return the cable box and modem that you rented. For whatever reason, they won’t (or can’t) do it over the phone, but they should provide you with an address so you can send them back in your packaging.

This is why having a prepaid shipping label on hand is beneficial! Get one from USPS, UPS, or whoever if you don’t already have one; it shouldn’t cost more than $5 to $10.

Step 2: Pack Everything Carefully

Contact Comcast or go to a nearby location and ask a representative if you’re not sure how to pack your item. They’ll be pleased to demonstrate their process to you. Additionally, a lot of shops sell packing supplies that you can use to properly package your items for a reasonable price.

Use a UPS Store location or call 800-PICK-UPS if you need boxes and packing supplies. They might also be available at other stores like Office Depot and Staples. However, as some stores charge for their services, you should always inquire before buying packaging from them.

Recall that any packaging you purchase should be made for shipping; otherwise, it may end up damaging your device during transit rather than protecting it.

Step 3: Ship Back from a Nearby UPS Store

When you are ready, go to the UPS location that is closest to you. Everything will be packed for you, and free delivery will be provided to return it to them. Please make sure you have a copy of your receipt so that your return can be processed properly. You should be given a timeframe for when your refund will be processed and sent back to you. For instance, Comcast should receive your return within 5-7 business days after it is postmarked within 14 days of the purchase date, and 30 days after the delivery date.

Step 4: File An Online Claim

Users will only have access to an online claim within six months of the date their service was activated. You need your account number and password for verification when submitting an online claim. Call 1-800-XFINITY (1-800-934-6489) to get in touch with us if you don’t know your account number or if you’re a new customer.

We’ll send you a confirmation email with directions on how to return any unwanted equipment once we’ve confirmed that all the information is accurate. You can send us your equipment through the mail or drop it off at one of our retail locations.

Please be aware that your refund check will be mailed to the address you provided during registration. Refunds will take about 4-6 weeks to process after the equipment has been received and approved if you opt to drop it off. Depending on how quickly banks process checks, refunds by check may take up to 10 business days to complete. Visit their Return Policy page for more details on returning your XFINITY equipment.

Step 5: Wait for Your Refund

You’ll be given a refund after you’ve returned your item and gotten confirmation that it was received. When your account has been credited with your refund, Comcast will send you an email to confirm it. To receive a credit, please wait up to two billing cycles.

Following the return of your equipment, Comcast/Xfinity will process your request in about 5-7 business days. All upcoming charges for that specific device to your account will stop once they’ve processed your request. After you cancel service, there won’t be any more charges for a month on average, though this time frame may vary depending on how often XFINITY bills customers.

 how to return xfinity equipment

Reasons for Returning Xfinity Equipment

There may be a variety of factors at play in your decision to return the equipment. The fact that you are switching to a different service provider may require you to cancel their services. Or perhaps you need to downgrade to a less expensive plan or upgrade to a higher plan. Additionally, if your devices exhibit signs of malfunction, you might need to have your equipment replaced or repaired. These are typical justifications for returning equipment to the original producers.

What Do You Need to Return

Your equipment might include some of these:

• TV box
• Internet Modem
• Modem/Router
• Remote control
• xFi Gateway
• Voice Modem
• Xfinity Cameras

You must have these no matter what you decide to exchange or cancel. Make sure all the aforementioned equipment is included in the return of all the equipment if you intend to do so.

Ways to Return Xfinity Equipment

UPS Shipping

• You must first notify Xfinity that you intend to return the equipment. Find the Equipment Return option on the Xfinity page after entering your login information.
• There, you must verify that the serial numbers on all the equipment you are returning match those displayed on the screen.
• You can check the box next to the option to have it delivered to the Xfinity store using UPS pre-paid shipping. You will also have the choice to print the shipping label. That will come in handy later.
• You’ll pack up all of the equipment in the shipping box and apply the printed shipping label to it.
• You can drop it off at the closest UPS location or schedule a pickup from your home by calling UPS.

Approximately two weeks will pass before the return or exchange appears on your Xfinity account.

Xfinity Store

Visit to set up an appointment, or you can head to the closest Xfinity Store or Comcast Service Center. Take your gear and leave it there. Your equipment will be immediately deleted from your account once you return it. Additionally, you will receive a receipt that verifies the specifics of your return.

You must act quickly if you are a new customer who has just purchased Xfinity services (or an existing customer looking to upgrade your plans) and you are considering returning or exchanging the equipment. Xfinity devices can be returned or exchanged within 14 days, whereas accessories have a 30-day return/exchange policy.


You can easily learn how to return Xfinity equipment by following a few easy steps. You’ll save time and money by applying these suggestions. Everyone renting Xfinity equipment needs to be aware of what can be returned, what needs to be sent back, and how frequently. Taking into account each of these aspects—as well as the kind of plan that is most suitable for your office or household needs—should influence your decision to subscribe to Xfinity service.